Visiting our site
If you are just surfing and reading information on our website, then we collect and store the following information about your visit:
- The IP address of your machine when connected to the Internet and the domain name from which you are accessing the Internet
- The operating system and the browser your computer uses, and any search engine you are using
- The date and time you are visiting
- The URLs of the pages you visit
- If you provide it, your email address
We keep track of pages our customers visit within the website in order to determine which pages are the most popular. We use that information to measure the number of visitors to different parts of the website and, for example, to measure the effectiveness of advertising. Although we may publish aggregated information about usage patterns, we do not disclose information about individual machines except for the reasons set out below.
We may gather more extensive information if we are concerned, for example, about security issues. We do not sell information which identifies you personally.
Collection of information
Your use of the website may involve the collection by us of personal information about you, such as your email address, name, home or work address or telephone number when you provide this information. We may also collect demographic information, such as your age, gender, preferences, and interests. Information collected by us may be combined with information obtained by related companies or organisations ("related companies" has the meaning set out in section 2(3) of the Companies Act 1993).
This information is used by us for the operation of the website, to maintain quality of the website, to provide general statistics regarding use of the website and to assist us to deliver customised content and advertising to site visitors.
Where possible, information will be obtained directly from you, but otherwise it may be provided from others (with your consent), or generated within or by the systems used to provide website services.
You may decide not to provide information to us. However, if you do not provide it, we may not be able to provide certain services to you.
You may ask to see any information we hold about you and we will provide it as long as we have such information and can readily retrieve it. You may also ask us to correct any incorrect information we hold about you. We may charge you for the reasonable costs of retrieving and providing this information.
We may occasionally monitor telephone calls between you and our personnel to help train our personnel to provide better customer service. We may also monitor communications between our customers and third parties to maintain and support our systems and to safeguard the security and integrity of our systems.
We may provide your personal information to our related companies, our contractors, credit reference and debt collection agencies, communications network operators and selected business partners to:
- Provide services for you and others
- Send your bills and recover money you owe
- Keep you informed of and conduct, sales and marketing activities in relation to any services available to, or planned for, you from us and other people
- Exercise any lawful right we or any of our related companies, our contractors, credit reference and debt collection agencies, communications network operators and selected business partners has
Although we may publish aggregated information relating to your use of the Services, such as usage patterns, we do not disclose information in a form that could reasonably be expected to identify you, without your prior permission.
Personal information collected in relation to your use of the Services may be stored and processed in New Zealand or any other country in which we or our related companies or agents maintain facilities, and by using our Services, you consent to any such transfer of information outside of your country.
